Mentoring Preparation of KPIs to Strengthen the Managerial Capacity of PKU Sekapuk Hospital Staff
DOI:
https://doi.org/10.61181/ps9y0741Keywords:
Accountability, Change Management, Reactive Spot Inspection, Transparent Written Target SystemAbstract
The limited managerial competency of 80% of the Human Resources (HR) staff with clinical backgrounds at PKU Sekapuk Hospital, Lamongan, has resulted in poor performance appraisal standards. Daily internal evaluations, relying on spot inspections, have been shown to trigger highly subjective bias, role ambiguity, and a culture of fear that hinders innovation in healthcare services. This Community Empowerment Program (CEP) aims to strengthen managerial capacity and staff accountability through a paradigm shift from a reactive spot inspection model to a transparent, written target system. The methods implemented include participatory workshops, self-design assistance, and assessment instrument simulations with 25 core management elements and ward heads. The program results demonstrated a highly cooperative organizational psychological response. Management and leaders welcomed the elimination of the conventional spot inspection system. This activity succeeded in drafting written Key Performance Indicators (KPIs) regulations based on the S.M.A.R.T (Specific, Measurable, Achievable, Relevant, Time-bound) principles, covering the pillars of clinical quality, operational efficiency, and financial compliance. Effective KPIs implementation cuts through cross-unit sectoral egos, provides role clarity, and builds a work culture that is aware of performance data.
References
Nursalam, Manajemen Keperawatan, Aplikasi Dalam Praktik Keperawatan Profesional, 6th ed. (Jakarta: Salemba Medika, 2020).
Budi Joko Santoso, Apri Budianto, and Ferey Herman, “Pengaruh Pengembangan Sumber Daya Manusia Berbasis Kompetensi Terhadap Kualitas Pelayanan (Studi Pada RSUD Cilacap),” Diversity: Jurnal Ilmiah Pascasarjana 3, no. 1 (2023): 23–33, https://doi.org/10.32832/djip-uika.v3i3.14403.
Ivan Spehar, Jan C. Frich, and Lars Erik Kjekshus, “Clinicians in Management: A Qualitative Study of Managers’ Use of Influence Strategies in Hospitals,” BMC Health Services Research 14, no. 1 (2014): 1–10, https://doi.org/10.1186/1472-6963-14-251.
Clinical Governance, “Understanding the 7 Pillars of Clinical Governance in Healthcare,” iBabs. A Euronext Company, 2025, https://www.ibabs.com/en/clinical-governance/7-pillars-of-clinical-governance/.
Yoga Dwi Setya Laksana, Pemta Tiadeka, and Abdur Rivai, “Tingkat Kepuasan Pelayanan Pasien Rawat Jalan BPJS Di Instalasi Farmasi Puskesmas Tlogosadang Kabupaten Lamongan,” Journal of Herbal, Clinical and Pharmaceutical Science (HERCLIPS) 3, no. 01 (2021): 10, https://doi.org/10.30587/herclips.v3i01.3092: Puteri Fannya, Delmi Sulastri, and Rosfita Rasyid, “Analisis Mutu Pelayanan Puskesmas Kota Padang Menggunakan Teknik Importance – Performance Analysis,” Jurnal Kesehatan Medika Saintika 9, no. 2 (2020): 57–67.
Rhenald Kasali, Change! Tak Peduli Berapa Jauh Jalan Salah Yang Anda Jalani, Putar Arah Sekarang Juga (Jakarta: Gramedia, 2006).
Spehar, Frich, and Kjekshus, “Clinicians in Management: A Qualitative Study of Managers’ Use of Influence Strategies in Hospitals.”
Ibid.
Santoso, Budianto, and Herman, “Pengaruh Pengembangan Sumber Daya Manusia Berbasis Kompetensi Terhadap Kualitas Pelayanan (Studi Pada RSUD Cilacap).”
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Tjatur Ermitajani Judi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
